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Shipping policy

Read our shipping policies for Australian and New Zealand customers and any extra information that might help you when planning your order.

DOMESTIC ORDERS(AUSTRALIA WIDE)

ALL YOUR ORDERS GET SHIPPED THE SAME DAY*

We stock our full range right here onsite at our Ace chef Apparels HQ warehouse. This means we can be focused on getting your orders out as quickly as possible. However, Embroidered items and orders containing Pre-Order or Back-Ordered products may not be dispatched on the same day

  • Australian Online Orders placed by 1:30 pm are guaranteed to be dispatched from our warehouse the same day.
  • We ship domestically with Australia Post or our courier partners, whichever is faster and conveniently delivered
  • shipping costs are automatically calculated at checkout based on the order value unless there are flat shipping options mentioned at the time of checkout.
  • Timeframe for Regular Shipping is 5-14 business days
  • Timeframe for Express shipping is 3-7 business days
  • Once the order is ready for dispatch, you will get tracking via email. Please contact us if you have not received your tracking information

COURIER SERVICES DELIVERY PROCEDURE:

Orders will be delivered between 9 am and 5 pm on business days, and require a signature. Our couriers do not deliver to PO Boxes, so please provide us with a street address for delivery. In the event where no one is available at the shipping address to sign for a courier delivery, a note will be left by the courier delivery driver with instructions for how to book a re-delivery. It is then the responsibility of the customer to arrange a time for redelivery within the conditions set on the note. We will not be liable if the Delivery card or a note left by the courier driver is missing.

AUSTRALIA POST DELIVERY PROCEDURE

If your order is shipped via Australia post, we usually opt for signature on delivery so if there is no attendance at the time of delivery, AUSPOST drivers would usually leave a card in your letterbox. We will not be liable if the Delivery card is missing or not in your letter Box. It becomes your responsibility to track your order using the tracking link provided to you in the email and collect it from your local post office. If you did not receive a tracking number, please contact us.

PICK UP ORDERS

We offer order pick-up if you are in Melbourne from our warehouse 11/50 Princes Highway, Eumemmerring Victoria-3177. If you have selected the 'Pick-up’ option as your shipping method at checkout, you will receive a confirmation email or text when your order is ready to collect. We may be required to review this as situations change, so please consider calling us on 1300 308 655 for a confirmation before you visit.

SHIPPING OF PRE-ORDER ITEMS

Please be aware that we try to ship orders when all items are available to dispatch – rather than part shipping your order. This means that if your shopping cart contains a Pre-Order item, your order will be shipped in full only when the Pre-Order item becomes available. Please Contact-us if you have Pre-Order items as part of your purchase and would like the available items to be shipped separately.

ORDER TRACKING

After your order has shipped we will email you with your invoice and a tracking number. The Australia Post and courier partners' website will contain instructions for how you can track your order. All domestic orders can usually be tracked within 10 hours after the tracking number has been received.

OTHER SHIPPING OPTIONS

Shipping costs for phone Orders or an in-person order with our Client Service team will be calculated & included in your quote

NEW ZEALAND ORDERS

We ship to New Zealand. Shipping costs are calculated at checkout based on your order. Delivery typically takes 7-15 business days. Customs, duties, and fees may be incurred once the shipment reaches New Zealand and are not included in the shipping calculation. You will receive a tracking number via email when your order is shipped.

INTERNATIONAL SHIPPING

We currently ship to Australia and New Zealand only. International shipping to other countries is not available at this time. Please contact us if you have any questions about delivery to your location.

WE CHARGE ALL ORDERS IN AUSTRALIAN DOLLAR (AUD) CURRENCY

All orders are charged in Australian Dollars (AUD).