Most orders arrive within 2 - 5 business days, with remote areas adding a few days. Shipping is free on all orders over $199 (AUD) within Australia; orders under that are a flat $24.99. New Zealand orders ship at a flat rate.

See our Shipping Policy for full details.

Yes, we brand uniforms with custom logo embroidery, screen printing and DTG. It’s perfect for kitchens, cafés, venues and corporate teams.

Learn more on our Embroidery & Printing page, or contact us to set up your team’s branding.

We offer an easy 101-day return and exchange on unworn, unwashed items in original condition. Custom-embroidered or personalised items can’t be returned unless faulty.

Full details are in our Returns & Refund Policy.

Each product page has a Size guide button with detailed measurements. Our uniforms are designed in Australia with a modern, practical fit.

You can also view our full Size Chart. Still unsure? Message us and we’ll help you get it right.

Yes. Our automatic Bulk & Save pricing applies at checkout — no code needed:

• 10% off orders over $200
• 15% off orders over $400
• 20% off orders over $600

Kitting out a whole team? See our Bulk & Team Orders page or get in touch for a quote.

Yes — most items are available for pickup at our Doveton Warehouse (HQ), usually ready within 4 hours. Some products are stocked and dispatched from other warehouse locations and will show “Pickup Unavailable” on the product and cart pages — those are delivery only.

Visit our Contact & Store page for location and hours.

On many garment pages you can tap “Try on me”, upload a photo or take a selfie, and see an AI preview of the piece on you. Previews are approximate — fit, colour and detail may vary from the real garment. Your photo is used only to generate the preview and isn’t stored afterwards.

We accept all major cards, plus popular express and buy-now-pay-later options at checkout. Prefer to gift? Grab an Ace Chef Gift Card — delivered instantly by email.

Yes, we ship across New Zealand at a flat rate, calculated at checkout. Please note a small number of Australia-only items can’t be shipped to NZ — these are flagged at checkout.

You’ll receive tracking by email once your order ships. Need a hand? Email sales@acechefapparels.com.au or call 1300 308 655 — our team is happy to help.

Yes, absolutely! We'd love to sweeten the deal for you by not only matching the price, but beating it! 😎

Simply email us at sales@acechefapparels.com.au with a link to a cheaper advertised price for the SAME PRODUCT anywhere in Australia, and we'll beat it by 5%! This is our guarantee to you. 🙌

We offer same-day shipping for domestic and New Zealand orders. Domestic orders in Australia are shipped via Australia Post or courier partners, with regular shipping taking 5-14 business days and express shipping taking 3-7 business days. We offer order pick-up in Melbourne. Pre-order items are shipped when all items are available. New Zealand shipping timeframes vary depending on the region, with delivery taking between 7-15 business days. Customs, duties, and taxes may be incurred and are not included in the shipping calculation. We charge in Australian Dollar currency.

Our chef jackets come in sizes ranging from 4XS to 6XL, depending on the style. Please refer to our size chart for more information. We also offer unisex and plus-size options for some items. If you have any other questions, please don't hesitate to reach out! Our customer service team is always available to help. Thank you for choosing AceChef Apparels. Have a great day! :)

We'd love to embroider your chef jackets for you! Just reach out to us and we'll provide all the information and pricing details you need.

Yes, all of our chef shoes are slip-resistant to ensure safety in the kitchen.

Crafted from premium materials such as cotton, polyester, and denim, our aprons cater to a variety of styles. For more details, kindly check out the product description.

We currently ship to Australia and New Zealand only. International shipping to other countries is not available at this time.

Our collection of top-notch chef apparel and accessories are tailored to your needs and budget. With style and practicality in mind, each product is designed with customizable options, making every purchase one-of-a-kind. Our customer service team is dedicated to providing exceptional support, guaranteeing a seamless shopping experience that embodies our commitment to customer satisfaction.

Our return policy allows for returns and exchanges within 101 days of receiving your order, provided that the item remains in its original condition and packaging. For more information, kindly refer to our policy.

All orders are shipped from Melbourne. To expedite delivery, we highly recommend selecting express shipping. Postage is calculated by weight or dimensions, whichever is greater. AUSPOST is our trusted delivery partner.

Please refer to the size charts included in each product's page for detailed sizing information. Alternativey,Please find the link to the size chart https://www.acechefapparels.com.au/pages/size-chart

We recommend measuring your body size before selecting a garment size. In case of any difficulty, feel free to contact us and we will be more than happy to help you! All of the garments are pre-shrunk so you should not expect any shrinkage after washing if you follow the washing instructions under garment care.

Hey there, we've always got some sweet offers and promotions going on. Shoot us an email at sales@acechefapparels.com.au to get the latest scoop on deals. Or, if you're in a hurry, feel free to give us a call at 1300 308 655. We're always here to help! 😊

Thanks for reaching out to us with your queries - we love hearing from our valued customers like you! Regarding your question about sizing, I've got great news - our sizes are consistent across all our designs, so no need to worry about it! We haven't changed anything, so you can expect the same comfy fit every time!

Tracking your order with us is easy! Simply log in to your account on our website and head to the "Order History" tab. Here, you'll find a list of all your recent orders, including the one you want to track. Select the order and you'll see its current status. It's that simple!

If you haven't signed up with us yet, don't worry! You can still track your order with the tracking number we sent to you in your order confirmation email. Just head over to the carrier's website and enter your tracking number to see the current whereabouts of your package.

We recommend starting by checking your email spam folder. If you can't locate the confirmation email, reach out to our customer service team at 1300 308 655 or simply drop us an email at sales@acechefapparels.com.au. Our team, based in Australia, is always happy to help you resolve any issues.

Our products are crafted from the finest materials. YKK zips and high-grade press buttons are used in the manufacturing process. As one of the world's most renowned zipper and snap button manufacturers, YKK products are recognized for their exceptional quality. While we cannot provide a definitive guarantee, we are confident that these materials will result in a reliable and durable end-product.

If you happen to run into any issues with the zips or press buttons on our jackets, don't hesitate to contact our customer service team at 1300-308-655. We're always happy to help you out and make sure you're totally satisfied with your purchase! 😊 We take pride in providing excellent customer service, and we're here to make things right for you.

Our Mandarin jacket stands out with its YKK zip and cool-vent design. The Raven jacket, on the other hand, features press buttons and lacks cool vents. Be sure to choose accordingly when selecting the jacket that's perfect for you!

At our company, we know that our customers depend on us to deliver premium apparel that's both durable and comfortable. While we value innovation, we haven't altered the fabrics we use recently.

Our unwavering commitment to quality drives everything we do. Each product is crafted with the finest materials, expertly manufactured to perfection. Our garments are made only with fabrics from trusted spinning mills that meet our high standards. We hold ourselves accountable for the environmental impact of our materials and choose sustainable options wherever possible. When you choose us, you can be sure that you're not only getting premium products, but are also supporting sustainable, responsible and ethical practices.

We uphold our brand's reputation for exacting quality standards, ensuring our fabrics meet this demanding criteria at every step of our manufacturing process. Knowing our clients expect garments that are both durable and comfortable, we deliver on both fronts. It's safe to say when you purchase from us, you're receiving nothing less than truly high-quality products.

We're working tirelessly to ensure our beloved customers have what they need. As soon as items run low, we make it a priority to restock-- whether it's tomorrow or next week. For a specific date, feel free to contact us via phone (1300 308 655) or email (sales@acechefapparels.com.au).

We take great pride in caring for our customers and never want to let them down! Use code VIPORDER10 to save 10%. Alternatively, call us at 1300 308 655 to hear about our special promotions or email us at sales@acechefapparels.com.au.

As a token of our appreciation, we offer specials and promotions to our esteemed customers, with the convenience of availing them both in-store and online. Visit us : 11/50 Princes Highway Eumemmerring VIC 3177.

Discover the finest Birkenstock shoe collection - Ace Chef Apparels, the authorized distributors of Birkenstock shoes. Browse our website to place your order or reach out to our friendly team at 1300 308 655 or sales@acechefapparels.com.au. We're always here to help!

Although we strive to provide complimentary shipping whenever possible, please note that it cannot be applied to items currently on sale or under special offer. However, orders exceeding $199 in value qualify for free shipping.

Shipping rates vary based on the weight of your order and delivery location. At checkout, live rates for most courier-covered destinations worldwide are calculated prior to payment. For Australian destinations, shipping rates are calculated live too. Choose either standard or express delivery, and the price varies accordingly.

Generally speaking, AUSPOST guarantees that all standard shipping orders to metro take 3-5 business days, and Express Shipping orders take 2-3 business days. This can vary if you are based in a regional or remote place in Australia. For regional towns add an extra day or two and for remote add a week.

Ace Chef welcomes customers to visit our showroom located at:

11/50 Princes Highway, Eumemmerring, VIC 3177

No appointment necessary - feel free to walk in and browse our quality products.

Our opening hours are 9am to 4pm, Monday to Friday. Kindly note, we are closed on weekends and public holidays.

Our same-day delivery service ensures your order is received within two hours. Courier charges for same-day delivery vary depending on location, with estimates ranging from $20 to $100. To obtain an accurate quote, please contact us at 1300 308 655.

Absolutely! It's common for our customers to want to make changes to their orders upon pickup. Perhaps they originally ordered a product online, but upon arrival, they realize they need a different size or item instead. Here at Ace Chef, we place great pride in our ability to provide no-fuss, flexible solutions to suit our customers' changing needs, every single time.

Our mobile measure and fit service is currently out of service. But you can still book an online fitting, or go to our store, just call us and email us.

You can get in touch with our customer service team via phone, email or contact form on our website.

Or book your call today, Free Uniform Consultation (15 mins)

Our flexible payment options have got you covered - in-store, online, with our Mobile Measure and Fit service, or anything in between. Pay off your purchases over time with Afterpay's four interest-free installments, without any upfront costs. We want to make it easy and convenient for you to get what you need, without any added stress.

To complete your purchase, simply add items to your cart, fill in your information, and proceed to shipping. Choose between standard or express shipping and proceed to payment where you will be presented with the options to pay with a credit card, PayPal, or Afterpay. Select Afterpay and complete your purchase by clicking Pay Now at the bottom of the screen. For any inquiries, please do not hesitate to contact us, and we will be happy to assist you.