Returns, Exchange & Refund policy
Ace Chef Apparel Returns and Exchange Policy
30-Day Return and Exchange Policy
You have 30 days from the date of receiving your order to request an exchange or a full refund, as long as the items are unused, in resaleable condition, and returned with all original tags and packaging intact.
Non-Returnable Items
We cannot process returns or exchanges for the following:
- SALE or promotional items
- Custom orders
- Garments with embroidery, screen printing, or other embellishments
- Worn, soiled, or damaged products
Customers are responsible for return shipping costs if delivery is refused or return conditions are not met. Returns for sale items and gift cards cannot be processed.
Order History
To view your order history, log into your account by clicking the "Login" button near the cart icon on the homepage. Enter your email address and use the code sent to your inbox to access your details.
Reduced Return Fee
We have negotiated a flat return and exchange fee of $22 with Australia Post, regardless of your order size.
- For exchanges, the fee covers shipping the replacement item back to you.
- For refunds, the $22 fee will be deducted from your refund, along with any initial shipping costs.
A separate return request must be submitted for each parcel. Once a return or exchange has been initiated and the label is generated, the transaction cannot be voided or reversed.
Self-Serve Returns
To initiate a return, use this return link. A flat $22 fee will be applied to generate a return label, which will be deducted from your refund. Please note that shipping costs are non-refundable. Items must be unworn, unused, with all tags attached, and in their original packaging. A receipt or proof of purchase is required, which can be accessed by logging into your account. We reserve the right to charge a restocking fee of up to 25% for items returned in poor condition, covering the costs of packaging, steaming, refolding, or dry cleaning.
Exchanges
To initiate an exchange, use this exchange link. A flat $22 fee applies, covering return and replacement shipping. We do not accept change-of-mind returns on sale or clearance items, except where legally required.
Damages and Issues
Please inspect your order upon arrival. If you receive damaged, defective, or incorrect items, contact us immediately. We will correct the issue and cover return costs if the error is on our part.
Virtual Fit-Out Measure Service
We offer a virtual fit-out measuring service to help ensure you order the correct size, minimizing the need for returns. Additionally, we try our best to reach our customers and double-check customer orders and sizing before dispatch to reduce errors. I
Free Shipping on Orders Over $300
For customers looking to avoid additional shipping fees , placing a new order over $300 qualifies for free shipping,This offer applies to Australian customers only.
Refunds
Once your return has been received and inspected, we will notify you of the approval status. If approved, a refund will be issued (minus any applicable shipping fees) to your original payment method. Please note that processing times for refunds may vary depending on your bank or credit card company.
Thank you for choosing Ace Chef Apparel! If you have any questions, feel free to contact us. Happy shopping!